Privacy Policy
Last updated: May 17, 2026
This Privacy Policy explains how Burs Labs, LLC collects, uses, stores, and shares information when you use Ride Hermes.
Who We Are
Ride Hermes is operated by Burs Labs, LLC. If you have questions about this Privacy Policy or our data practices, you can contact us at support@ridehermes.app .
Information We Collect
Information You Provide Directly
- Account information such as email address, username, password, and any profile details you choose to provide.
- Content you submit through Ride Hermes, including rides, trails, comments, messages, uploads, support requests, and other user-generated content.
- Billing-support information you provide when contacting us about subscriptions, credits, purchases, refunds, or disputes.
Information Collected Automatically
- Device, browser, app, and log information, such as IP address, device type, operating system, browser type, session activity, and timestamps.
- Usage information about how you interact with Ride Hermes features, pages, purchases, and support flows.
- Technical and security information used to protect the service, diagnose issues, and prevent fraud or abuse.
Location Information
Ride Hermes may collect and process location-related information when you choose to use location-dependent features. Location access is controlled by your device settings and permissions.
Payment and Purchase Information
We do not store full payment card numbers processed through Stripe. Web purchases are processed by Stripe. Mobile purchase and subscription flows may be processed through Apple, Google, and RevenueCat. We may store transaction-related records such as customer identifiers, checkout/session identifiers, subscription identifiers, product identifiers, purchase status, refund status, support notes, and legal acceptance records.
How We Use Information
- To provide, operate, maintain, and improve Ride Hermes.
- To create and manage accounts, authenticate users, and personalize features.
- To process memberships, credit purchases, digital purchases, billing support, refunds, disputes, and fraud-prevention workflows.
- To communicate with you about your account, purchases, support matters, service updates, and security issues.
- To monitor performance, investigate abuse, troubleshoot errors, and protect the integrity of the service.
- To comply with legal obligations, resolve disputes, and enforce our policies and agreements.
How We Share Information
- With service providers that help us operate Ride Hermes, including hosting, analytics, support, communications, authentication, and billing partners.
- With Stripe for web payment processing and related billing operations.
- With RevenueCat, Apple, and Google for applicable mobile subscription and purchase flows.
- With other users when you choose to publish or share content in user-visible areas of Ride Hermes.
- When required by law, legal process, or to protect rights, safety, property, or the service.
- In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
Retention
We retain information for as long as reasonably necessary to provide the service, maintain accounts, process purchases, support users, prevent fraud, enforce our agreements, and comply with legal obligations. Different categories of data may be retained for different periods depending on their purpose and risk profile.
Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
- You may update certain account information through the service where those controls are available.
- You can control location permissions through your device settings.
- You may contact us to request account-related support or data-related help.
Third-Party Services
Ride Hermes may link to or integrate with third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.
Children
Ride Hermes is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. If we do, we will update the "Last updated" date on this page. Continued use of Ride Hermes after an updated policy becomes effective means the updated policy applies going forward.
Contact
If you have questions about this Privacy Policy, contact Burs Labs, LLC at support@ridehermes.app .